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Refund Policy

On purchasing a standard stock item of jewellery from Quinn's Jewellery and if the item is returned within 30 days of purchase showing no evidence of wear or tear, we will offer a full exchange or gift voucher/credit note for the full amount which will have no expiry date. 

We do not offer exchange for personalised items (choice of gem, initials or any other variation) unless they are faulty.

We DO NOT offer a refund unless the item is deemed unfit to wear through a manufacturing fault or an item cannot be repaired.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at


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